1. Overview & Scope
Welcome to GharSewa24 ("Company", "we", "our", or "us"). We operate on-demand doorstep home appliance repair, maintenance, and installation platforms through:
- GharSewa24 (Customer App & Web): Enables homeowners and residents to book verified doorstep technicians for Air Conditioners (AC), Washing Machines, Refrigerators, RO Water Purifiers, Microwave Ovens, Electrical, Plumbing, and Carpentry services.
- GharSewa24 Partner (Technician App): Enables certified independent service technicians and field professionals to accept job requests, navigate to customer premises, diagnose appliances, and generate transparent invoices.
By downloading, installing, registering, or using our mobile applications or website (https://gharsewa24.com), you expressly consent to the collection, processing, and storage of your personal data as outlined in this Privacy Policy.
2. Information We Collect
We collect only the data necessary to provide safe, reliable, and verified doorstep appliance care services:
| Category | Data Elements Collected | Purpose |
|---|---|---|
| Identity & Contact | Full Name, Mobile Number, Email Address, Profile Picture (optional) | Account creation, booking confirmation, SMS OTP authentication, and customer support. |
| Service Address | House/Flat Number, Society/Building, Street, Landmark, Pincode, City | Enabling certified technicians to reach your doorstep for physical inspections and repairs. |
| Device Location | Precise & Approximate GPS Coordinates (collected strictly while app is in active use) | Estimating technician arrival times, routing nearest field partners, and verifying doorstep service address. |
| Device & FCM Tokens | Firebase Cloud Messaging (FCM) tokens, Device Model, Operating System, Browser User Agent | Sending real-time order status alerts, booking confirmations, and audio push notifications. |
| Transactional Data | Service booked, appliance symptoms, invoice total, payment reference IDs, warranty period | Tax compliance (GST invoicing), 90-day doorstep warranty claims, and order history. |
| Partner Verification | Aadhaar / Government ID proof, skill certification, bank details for payouts (Technicians only) | Strict criminal background checks, identity verification, and payout disbursement. |
Note on Payment Security: We do NOT collect or store your full Credit Card numbers, Debit Card CVV, or Net Banking passwords. All online payments are securely processed through RBI-authorized payment aggregators (e.g., Razorpay, PhonePe, UPI).
3. Geolocation & Foreground Location Policy
Because GharSewa24 provides physical, doorstep appliance care, accurate location information is required while the application is in active use:
- Foreground Location Only: We access device location (GPS / Network) strictly while the application is open on your screen and in active use.
- No Background Location Tracking: We do NOT collect, access, monitor, or store background location data when the application is closed, minimized, or not in active use.
- Customer Doorstep Pinpointing: For customers, location is accessed only when you choose "Use Current Location" to accurately set your doorstep service address for technician arrival.
- Technician Active Dispatch: For technician partners, location is accessed only while the app is open on duty to compute distance and estimate arrival times for active bookings.
- User Control: You can grant, deny, or revoke location permissions at any time through your mobile device or browser settings. Denying location permission does not prevent you from using the app; you can manually type your full address.
4. How We Use Your Data
We process your information strictly for lawful business purposes:
- To match your service request with the nearest qualified technician within 45 minutes.
- To send real-time service tracking updates, OTPs, and booking confirmations.
- To administer our 90-day doorstep service warranty and free revisit guarantees.
- To generate legally compliant GST tax invoices for completed repairs.
- To prevent fraud, verify technician identities, and protect customer safety at their homes.
- To comply with statutory legal and accounting obligations under applicable Indian laws.
5. Push Notifications & Firebase Cloud Messaging (FCM)
We use Google Firebase Cloud Messaging (FCM) to deliver critical operational push notifications to your mobile phone or web browser:
- Booking confirmations and assignment of technician.
- Technician en-route and arrival alerts with audio chimes.
- Payment receipts, digital warranty cards, and safety advisories.
You can grant or revoke notification permissions at any time via your device or browser settings. Revoking notifications may prevent you from receiving time-sensitive technician arrival alerts.
6. Third-Party Service Providers
We share minimal necessary data with trusted third-party cloud and infrastructure providers:
- Google Cloud Platform & Firebase: Push notification delivery, database hosting, and crash analytics.
- Google Maps Platform: Address lookup, map rendering, and doorstep routing navigation.
- Payment Gateways (Razorpay / PhonePe): Secure payment tokenization and UPI transactions.
- SMS & Email Gateways: Transactional OTP dispatch and electronic invoice delivery.
We NEVER sell, rent, or trade your personal information or phone numbers to third-party telemarketers or advertisers.
7. Data Retention & Security
We implement industry-standard technical and organizational security controls, including TLS/HTTPS 256-bit encryption in transit, strict database access controls, and hashed authentication tokens.
Personal data is retained only for as long as your account remains active or as required to fulfill statutory tax, accounting, and dispute resolution requirements (such as retaining completed GST billing records for the statutory 6-year retention period).
8. User Rights & Account Deletion (Google Play Compliance)
In compliance with Google Play Store Data Safety policies and privacy laws, all users have the absolute right to:
- Access and update their profile details directly within the app.
- Revoke location, camera, or push notification permissions at any time.
- Request Complete Account & Data Erasure: You can permanently delete your GharSewa24 customer or technician account, including all personal contact info, saved addresses, and device tokens.
To submit an account and personal data deletion request, visit our dedicated online deletion portal:
👉 Request Account & Data Deletion (gharsewa24.com/delete-account)
9. Children's Privacy
Our services and applications are directed exclusively to adults aged 18 and older who have the legal capacity to contract for home repair services. We do not knowingly collect personal information from individuals under 18 years of age.
10. Grievance Officer & Contact Information
In accordance with the Information Technology Act 2000 and the Rules made thereunder, the contact details of our designated Grievance Officer and Data Protection Desk are provided below: