Cancellation & Refund Policy

1. Policy Summary (हिंदी में नियम)

Cancellation Policy: Customer booking ko technician assign hone se pehle cancel kar sakta hai। Agar Ghar Sewa/technician ki taraf se service uplabdh nahi ho pati, to ₹199 booking/visiting charge refund kiya jaega। Technician ke pahunchne ke baad customer cancellation/no-show par ₹199 non-refundable rahega।

Refund Policy: Refund keval eligible cancellation, failed booking ya Ghar Sewa ki taraf se service provide na hone ki sthiti me hoga। Eligible refund original payment method me kiya jaega (5–7 bank business days)।

2. Customer Pre-Dispatch Cancellation

Customers have complete flexibility to cancel their appointment:

Free Cancellation Window: You may cancel anytime before a technician is officially assigned and dispatched for your service address.
Instant Cancellation: Cancellations can be triggered directly via the GharSewa24 customer app tracking screen or by contacting our helpline.

3. Service Unavailability by GharSewa24 (100% Refund)

100% Refund Guarantee: If GharSewa24 or the allocated service technician is unable to reach your premises or fulfill the scheduled booking due to unexpected weather, technician illness, route unavailability, or operational constraints, your entire advance booking fee (₹199 / configured amount) is refunded 100% automatically.

In such scenarios, customers may opt for an immediate 100% refund or request an express priority rescheduling at zero extra charge.

4. Doorstep Arrival, Customer Cancellation & No-Show

Once the technician has physically arrived at the designated customer address within the confirmed slot:

Non-Refundable Visiting Charge: If the customer chooses to cancel the booking on-site or is unresponsive/unavailable (no-show), the booking/visiting charge (₹199 / configured amount) is strictly non-refundable.
Rationale: This charge directly compensates the partner technician for the fuel, transit time, and exclusive reservation of their work slot.
No Forced Labor Charge: If you choose not to proceed with actual repairs after the diagnosis, you are NOT required to pay any repair labor or spare parts costs.

5. Refund Eligibility Criteria

Refunds are approved and initiated exclusively under the following valid conditions:

Pre-dispatch cancellation submitted by the customer within the eligible timeframe.
Failed or double transaction where the amount was deducted from the customer's account but no active booking was generated.
Service unfulfillment where GharSewa24 could not dispatch a technician.
Technician unexcused delay exceeding 45 minutes past the slot window where the customer declines rescheduling.

6. Refund Settlement Timeline & Source Destination

In compliance with Reserve Bank of India (RBI) payment gateway directives:

Direct Source Reversal: All refunds are routed back exclusively to the original payment method used during checkout (Original UPI ID, Card, or Net Banking). We do not disburse cash or transfer to alternate bank accounts.
Gateway Turnaround Time: Once approved, the refund instruction is triggered instantly via Razorpay. The credited amount reflects in your bank statement within 5 to 7 business days (depending on your bank's NEFT/UPI clearing cycle).

7. Need Assistance with a Cancellation or Refund?

Our customer operations desk is available 7 days a week:

📧 Email: support@gharsewa24.com
📞 Live Helpline: Call directly from the "Account" section of the GharSewa24 app.
💬 Please have your Booking ID ready for instant resolution.