1. Acceptance of Terms & Two-Tier Agreement
By booking an appointment or placing a service request on GharSewa24 (via application, website, or telephonic helpline), the customer unconditionally accepts and agrees to be bound by these Terms of Service.
2. Advance Booking / Visiting Fee (Up to ₹199)
To eliminate phantom requests and compensate verified professionals for reserved travel slots, GharSewa24 requires an advance booking/visiting fee (up to ₹199 or the service minimum, whichever is lower):
- Purpose: The booking fee secures your confirmed time slot, technician assignment, transit, and initial fault diagnosis at your premises.
- Independent Charge: The booking/visiting charge is strictly separate from any subsequent repair labor, major servicing, and replacement components.
- Full Pre-Payment for Low-Value Services: If a scheduled service has a total catalog price lower than ₹199 (e.g. ₹149 inspection), the advance booking charge is capped at that exact amount with no hidden surplus.
3. Mandatory Prior Customer Approval for Extra Work
Zero Unapproved Charges Rule: Technicians are strictly prohibited from performing any billable work or installing spare parts without first explaining the exact diagnostic finding, providing the standard rate quote, and obtaining explicit customer approval.
Upon completing doorstep fault inspection:
- The technician presents the transparent rate card for required labor and genuine replacement parts.
- The customer retains full freedom to proceed with the repair or decline further work.
- If the customer declines additional work, only the initial booking/visiting charge applies with zero forced obligation.
4. Standardized Rate Cards & Genuine Spare Parts
All servicing labor, component replacements (such as capacitors, motors, AC gas refill, RO filters, compressors), and consumable materials are billed strictly according to GharSewa24's centralized rate card. Technicians are not authorized to quote arbitrary prices.
5. Background-Verified & Certified Professionals
Every technician deployed by GharSewa24 has undergone identity verification (Aadhaar/police background check) and trade competency certification. For your safety, a secure 4-digit Job Verification OTP is shared on your booking screen and must be verified before work commences.
6. Doorstep Balance Settlement
Any remaining balance (total authorized service amount minus advance booking fee already paid) is payable immediately upon satisfactory repair completion directly to the technician via QR code, secure online payment link, or cash. An itemized digital invoice is generated instantly.
7. 90-Day Doorstep Service Warranty
All standard repairs and replacement parts carry our signature 90-Day Doorstep Warranty. If the identical fault recurs within the warranty window, GharSewa24 dispatches a technician for complete re-inspection and rework with zero additional labor or visit charges.
8. Customer Grievance & Support Redressal
In case of any service dissatisfaction, billing clarification, or technician dispute, please contact our dedicated support desk immediately:
📧 Email: support@gharsewa24.com
📞 Helpline: Available on customer dashboard (8:00 AM – 9:00 PM, All 7 Days)
⚖️ Turnaround: Acknowledgement within 24 hours; resolution within 48 to 72 business hours.